Privacy Policy

Last updated: 22 November 2025

1. Introduction

Welcome to solaroverstocks.com. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and process your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1.1. Important Information and Who We Are

Purpose of this Privacy Policy: This policy gives you information on how solaroverstocks.com collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our newsletter, purchase a product, or take part in a competition.
Controller: Solar Overstocks Ltd (or “we”, “us”, “our”) is the data controller and is responsible for your personal data.
Contact Details:
- Full name of legal entity: Solar Overstocks Ltd
- Email address: [Insert Customer Service/Data Protection Email Address, e.g., privacy@solaroverstocks.com]
- Postal address: [Insert Company Registered Address]
- ICO Registration Number: [Insert ICO Registration Number if applicable. Check the ICO website.]
Third-Party Links: Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

Category of Data	Description
Identity Data	First name, last name, title, date of birth.
Contact Data	Billing address, delivery address, email address, and telephone numbers.
Financial Data	Payment card details (processed securely by our payment gateway and not stored directly by us) and bank account details for refunds.
Transaction Data	Details about payments to and from you and other details of products and services you have purchased from us, including order numbers and warranty information.
Technical Data	Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data	Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data	Information about how you use our website, products, and services.
Marketing and Communications Data	Your preferences in receiving marketing from us and our third parties, and your communication preferences.

3. How is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:¹
- Purchase our products;²
- Create an account on our website;³
- Subscribe to our service or publications;⁴
- Request marketing to be sent to you;⁵⁶
- Enter a competition, promotio⁷n, or survey; or⁸
- Give us feedback or contact us.⁹
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data and Usage Data about your equipm¹⁰ent, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our separate Cookie Policy for more details.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, such as:
- Technical Data from analytics providers (e.g., Google Analytics).
- Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

4. How We Use Your Personal Data (Lawful Basis)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Purpose/Activity	Type of Data	Lawful Basis for Processing (UK GDPR Art. 6)
To register you as a new customer	(a) Identity (b) Contact	Performance of a Contract with you.
To process and deliver your order, including: (a) Manage payments, fees, and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction	(a) Performance of a Contract with you. (b) Necessary for our Legitimate Interests (to recover debts due to us).
To manage our relationship with you, including: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Necessary to comply with a Legal Obligation. (b) Necessary for our Legitimate Interests (to study how customers use our products/services, to develop them and grow our business).
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)	(a) Technical (b) Identity (c) Contact	(a) Necessary for our Legitimate Interests (for running our business, network security, preventing fraud). (b) Necessary to comply with a Legal Obligation.
To deliver relevant website content and advertisements to you and measure/understand the effectiveness of the advertising	(a) Identity (b) Contact (c) Profile (d) Usage (e) Technical	Necessary for our Legitimate Interests (to define types of customers for our products, to keep our website updated and relevant, to develop our business). Consent (for certain optional cookies/tracking).
To send you marketing communications	(a) Identity (b) Contact (c) Profile	Your Consent or necessary for our Legitimate Interests (for direct marketing to existing customers where the law permits).

5. Disclosures of Your Personal Data

We may share your personal data with the following parties for the purposes set out in Section 4:

Internal Third Parties: Other companies within our group (if applicable) acting as joint controllers or processors.
External Third Parties:
- Service Providers: Acting as processors who provide IT and system administration services, payment processing, delivery and logistics (e.g., courier companies).
- Professional Advisers: Including lawyers, bankers, auditors, and insurers.
- HMRC, regulators, and other authorities who require reporting of processing activities in certain circumstances.
- Marketing/Advertising Platforms: For the purpose of delivering targeted advertising, but only based on your explicit consent (e.g., when accepting marketing cookies).

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

6. International Transfers

We do not routinely transfer your personal data outside the UK. However, if any of our third-party service providers (e.g., cloud hosting or email service) are based outside the UK, your data may be processed outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data (e.g., countries covered by a UK adequacy decision).
We will use specific contractual clauses approved for use in the UK, which give personal data the same protection it has in the UK.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

For example: We will keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax and legal purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under UK GDPR in relation to your personal data:

The right to be informed about our collection and use of personal data.
The right of access (commonly known as a “data subject access request” or DSAR).
The right to rectification of inaccurate or incomplete data.
The right to erasure (also known as the ‘right to be forgotten’).
The right to restrict processing.
The right to data portability.
The right to object to processing (including direct marketing).
Rights in relation to automated decision making and profiling.
The right to withdraw consent at any time where we are relying on consent to process your personal data.

9.1. Exercising Your Rights

If you wish to exercise any of the rights set out above, please contact us at [Insert Customer Service/Data Protection Email Address].

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

10. ICO and Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.