This document outlines the limited warranties provided by Solar Overstocks for solar Photovoltaic (PV) systems in the United Kingdom.
1. Product & Performance Warranties
These warranties cover components as supplied and are passed through directly from the original equipment manufacturers (OEMs).
2. Exclusions & Claims
General Exclusions (Not Covered)
The warranty does not apply to:
- Damage resulting from natural disasters or acts of God; including lightning, floods, or wind speeds beyond certified limits.
- Damage caused by external factors such as impact, fire, misuse, neglect, or insufficient maintenance by the customer.
- Repairs, alterations, or modifications carried out by unauthorized third parties.
- Normal wear, aging, or cosmetic changes that do not affect system performance.
How to Submit a Claim
Customers must notify Solar Overstocks in writing (email or post) within 30 days of discovering a defect. The claim must include:
- Original installation date
- System details
- Clear description of the issue
All remedies are limited to repair, replacement, or reimbursement; the choice is at the Company’s discretion.
3. Governing Law
This policy is governed by the laws of England and Wales.